Planned and executed Asset’s first large-scale COVID-friendly move-in experience 

Asset’s team responded to unprecedented times by leading Aero through a move-in experience that catered to student and parent needs with heightened safety precautions and limited contact. The team strategically utilized key lock boxes, text alerts, and electronic document submission, ultimately creating a COVID-concious method that welcomed students to their new home while keeping everyone’s safety as a top priority. 

Proactively prepared students and parents for updated move-in standards

In order to ensure comfort, ease worries, and guide a seamless move-in experience, Asset drove impactful communication efforts between Aero, students, and parents. Through frequent open and effective communication, Asset set expectations for students and their families, minimizing surprises and maximizing assurance in the safety of both Aero’s process and the property at large.

Maintained Aero’s personal touches within pandemic parameters

We worked to reimagine Aero’s “high touch” approach to management, which typically involves an extremely personalized resident experience, for the “hands off” world of COVID-19. We maneuvered around pandemic limitations by leveraging various technology platforms to ensure open, always-available communication between staff and residents. In addition, we welcomed residents by leaving personalized gifts and informational resources. All units were  professionally sanitized and residents were offered free mover assistance that followed CDC guidelines. Through all of these measures, we were able to welcome residents to their new home in record time.